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Endless problems with Ancestry's DNA testing process

Replies: 8

Endless problems with Ancestry's DNA testing process

Posted: 5 Oct 2012 4:26PM GMT
Classification: Query
Edited: 5 Oct 2012 4:38PM GMT
I despair of ever getting my DNA testing results. After over 16 weeks from paying my $99, I'm no nearer to getting my results. Shocking customer service.

June 11th - Invited to take part in AncestryDNA.

June 12th - Placed order, and paid $99.

June 26th - AncestryDNA kit shipped.

July 4th - Kit arrived. Sample taken, posted off, and activated.

August 24th - Told by ancestry that the DNA sample had been lost. They promised to send a replacement testing kit.

September 14th - Ancestry.com finally admit that they had received my DNA sample, but "Unfortunately, after multiple attempts, we were unable to use the saliva sample you previously sent to Ancestry.com"

September 21st - Eventually I receive an email saying that a replacement kit has been shipped to me. Wonder why it took nearly a month to ship?

October 4th - I queried why I hadn't received it yet.

TODAY - I'm told by ancestry.com that it takes a month to ship to the UK.

So, the first kit only took 8 days to arrive, but now ancestry.com say the replacement will take a month.

What a waste of $99. WILL I EVER GET MY DNA TESTED? I despair :(

EDIT: Just noticed that at http://dna.ancestry.com/status.aspx it says that my order was shipped on 26 June. No mention of a replacement kit being sent. My guess is ancestry in the UK don't understand how to work the DNA system :( But all I get from them is "We have confirmed that the replacement kit has been shipped".
SubjectAuthorDate Posted
tarbat 5 Oct 2012 10:26PM GMT 
ERHill66 8 Oct 2012 9:56PM GMT 
Jethro Lyndon... 8 Oct 2012 10:31PM GMT 
tarbat 12 Oct 2012 9:11AM GMT 
RAMYAH11 26 Feb 2013 10:31PM GMT 
tulrose 26 Feb 2013 11:14PM GMT 
RAMYAH11 28 Feb 2013 11:07AM GMT 
Gregory Wickh... 7 Apr 2013 12:10AM GMT 
RAMYAH11 7 Apr 2013 3:10AM GMT 
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