Minutes ago, I had written the following in the support email portion of ancestry, and when I clicked to send, I was informed it was the first time contacting them, and that I had to REGISTER for support. I glanced to the top of the page to make sure I was logged in, which was the case. Register again? Huh? I'm taking this public, and just maybe someone else has had the same problem. Thanks for reading.

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Hello,

Yesterday, on Ancestry, I noticed the name "gilliangriff..." where MY user name should have been. When I click on my bookmarked page, I always see "Hi, tante33" I can only imagine that the full unknown user name is "gilliangriffin" but that is a guess, since the name must have been too long, thus showing it to be continued with the ... dots. HOW COULD THIS HAVE HAPPENED?!! I live alone, so no one has access to my computer, and do not know anyone with this name. I have not had any similar issues with my other sites.

When I discovered this user name showing on my page, I made a couple of screenshots and would be happy to send, if I could.

I clicked into that user name, and MY profile came up. I got a little freaked out. I then proceeded to delete all cookies, and log back in, then changed my password and my credit card info (in case someone had 'hacked' into my info). All seems well now, but really, HOW could this have happened? Do you see anything on your end?

If this is not the right department for this sort of problem, PLEASE forward to whomever is necessary.

Thank you,

Patricia (last name)
St Louis