Family Tree Maker software - Family History & Genealogy Message Board

Re: Share Button drop down menu not showing on full screen

DAVIDRUSSELL9 — 2009-11-29 12:02:45Z

I have updated to 19.0.0.206 and both problems still exist.

Other family members also use 2010 and all of us have the same issues ?

Re: Share Button drop down menu not showing on full screen

DAVIDRUSSELL9 — 2009-11-29 10:36:14Z

Will do Russ.

Which problems was adressed John, the Share menu or file overwrite ?

Re: Share Button drop down menu not showing on full screen

johndd189 — 2009-11-29 10:01:04Z

This has been addressed in the 206 patch just released for FTM 2010

John D

Re: Share Button drop down menu not showing on full screen

rworthington — 2009-11-29 04:27:56Z

David,

I would suggest that you use this link:

http://ftm.custhelp.com/cgi-bin/ftm.cfg/php/enduser/ask_feed...

And provide some detailed feedback to Family Tree Maker 2010.

You will probably not receive feedback from them, but the developers do read the feedback.

Good luck,

Russ

Re: Share Button drop down menu not showing on full screen

DAVIDRUSSELL9 — 2009-11-28 21:52:28Z

I will try and put some screen shots up later for the Share menu issue.

Getting back to the file overwrite issue.

If I have a file called Example.jpg in the media folder. Then by try and load another file also called Example.jpg. 2010 gives me no warning a file of this name exists. It just overwrites.

I've double checked with my 2009 version and that gives you a warning.

This happened to us when we accidently used the same name for a file we already had in the media folder. Once you have around 1000 images in your media folder, sooner or later a duplicate file name will occur, but I would hope the program would warn you ( as 2009 did ).

Re: Proper Recording in FTM - Birth info vs. Adoption info

karbowski — 2009-11-28 21:13:09Z

Thank you! I figured it out :)

Re: Share Button drop down menu not showing on full screen

rworthington — 2009-11-28 19:32:55Z

David,

I was NOT able to duplicate your Share issue. Please see attached.

What File are you trying to Save that you do NOT receive a warning? Please provide some details.

Thank you,

Russ

Re: Proper Recording in FTM - Birth info vs. Adoption info

curmil — 2009-11-28 19:01:01Z

I am not sure what you have already entered.

You would enter one set of parents for your mother and establish the correct relationship, natural or adopted. Go back to your mother and use the Other Parents option to enter the other set of parents with the proper relationship. You can then continue building on both sets of parents.

Curt Miller

Re: duplicate source information in FTM2010

guybc — 2009-11-28 18:31:39Z

Thanks for those suggestions. Checking first is a must.

Share Button drop down menu not showing on full screen

DAVIDRUSSELL9 — 2009-11-28 17:15:54Z

If I have my FTM 2010 pane fully open and click the share button. No drop down menu appears. I have adjust the FTM pane to less then full size so I can the drop down menu opens to the right of the FTM pane.

Any ideas

Oh and you dont get no warning it you are about to ovewrite a file with the same name. !

Re: Proper Recording in FTM - Birth info vs. Adoption info

karbowski — 2009-11-28 04:51:57Z

Thank you. I am still trying to figure out how to get both families recorded.

Re: Proper Recording in FTM - Birth info vs. Adoption info

rworthington — 2009-11-28 04:49:41Z

karborwski,

Yes, you should be able to.

When you create a report or tree, there is an Items to Include menu, in the RH side of that screen, and the left end of that part of the screen.

You will see "Preferred Only". Removing the check mark should allow you to see what you want.

Russ

Re: Marriage dates appear as missing in FTM 2010

rworthington — 2009-11-28 04:47:32Z

Lindsay,

What is in the Largest part of the Plan Workspace, Current Tree? There should be a blue part, just under the tool bar?

Russ

Re: Proper Recording in FTM - Birth info vs. Adoption info

karbowski — 2009-11-28 04:32:29Z

Thank you for your answer. I do want to see both lines. Is that possible?

What did you mean "Preferred Option"?

Re: Marriage dates appear as missing in FTM 2010

lindsay_parry — 2009-11-28 04:21:43Z

Russ

Yes. I corrected my online Family Tree (but having to use FTM 2010 Data Error Report to point to errors re marriage dates - because the download Import.log makes no sense).

Those corrections reduced my download error count from 33 to 24.

I have not at any time in FTM 2010, seen a Task List or To Do list on the Plan Workspace.

Yes - my FTM 2010 is version 19.0.0.206.

If I download a Gedcom file rather than using the "Download a Tree From Ancestry" - it makes no difference. I still get these errors. And neither method gives me the Task List that you were able to generate.

Line 471: error 4 : Invalid tag: MARR. Line ignored.

Lindsay

Re: Marriage dates appear as missing in FTM 2010

rworthington — 2009-11-28 03:42:22Z

Lindsay,

Just to be sure, you Corrected your Member Family Tree ONLINE, then you downloaded that SAME tree and saw the Same errors?

To you have a Task List on the Plan Screen?

I opened a GEDCOM file, as I hoped I explained, saw the Error Log, as shown, AND then I went back to the Plan, Current Tree Screen and that Task List (To Do list) was there.

I didn't make up those screen, they were Screen shots as I went through the process.

Please click on Help, About, what is the Product Version that you are using?

If you are not seeing 19.0.0.206, click on the Check Update menu item.

Russ

Re: Marriage dates appear as missing in FTM 2010

lindsay_parry — 2009-11-28 02:16:37Z

Russ

I downloaded my Online Tree into FTM 2010 - and used the data error reports in FTM 2010 to correct marriage dates in my Online Tree. Hoping to eliminate download errors as the Import.log is of no help at all.
I then deleted my FTM 2010 tree - and downloaded the Online Tree once again - but ended up with the same number of MARR errors. FTM 2010 Data Error report now has no errors.
The Import.log is useless to help you to identify what records need attention.
When the Online Tree is downloaded - you end up with "IMPORT COMPLETE" on the download summary - with the options "VIEW LOG FILE" or "CLOSE".
If you click on VIEW LOG FILE - you see the Import.log in Notepad.
If you click on CLOSE - you are shown FAMILY WORKSPACE at HOME PERSON.
If I go back to PLAN WORKSPACE and expect to see a TO DO LIST as per your example - I dont.
At no time in FTM 2010 have I ever seen a TO DO LIST on PLAN WORKSPACE after an Online Tree download.

Your blog example though is confusing as you give an example of a TO DO LIST - but then say that "With Version 2010, this information is not placed on the To Do / Task list." Well I go along with that - it ISNT. So why show an example ?

Am I missing something here ?

Lindsay

Re: Marriage dates appear as missing in FTM 2010

rworthington — 2009-11-27 23:34:43Z

Lindsay,

I just posted a message on my Blog on this topic:

http://ftmuser.blogspot.com/2009/11/version-2010-errors-on-g...

Hope that helps,

Russ

Re: duplicate source information in FTM2010

rworthington — 2009-11-27 23:32:29Z

guybc,

You pointed out one reason why I look at what I have and were I received it from before it do the web search and web merge.

The good news, that in Version 2010, you won't see 'hits' that you have already merged into your file and you should watch the Lower Right box for the Ignore Button being active, when you select a web search 'hit'. I think that there are warnings in 2010, but may not be as clear as you would like.

I would suggest that you use this link:

http://ftm.custhelp.com/cgi-bin/ftm.cfg/php/enduser/ask_feed...

And provide some detailed feedback to Family Tree Maker 2010.

You will probably not receive feedback from them, but the developers do read the feedback.

Good luck,

Russ

Re: Proper Recording in FTM - Birth info vs. Adoption info

rworthington — 2009-11-27 23:28:55Z

karbowski,

Birth name is the name that should be entered. You can then add the Adoptive Name, under the Name FACT. Make sure that you put Source-Citation on both.

Remember that you can enter the names as you know them. For example, if you knew the Adoptive Surname first, then it, then as you leaned of the birth surname, enter that.

The real issue might be, which should be the preferred Name to appear in reports and charts. That would be your decision.

Not sure what you mean by What tree should dominate? If you mean Birth Parents or Adoptive Family Parents, again, that would be your choice or the effected family involved.

Lets look at is from another point of view,

W?HAT do YOU want to see? You are impacted by this. If you want to see your Blood Line tree, you would make the Natural Parents (birth surname) as Preferred. I am sure that both "lines" are important to you, so you might NOT want to use the Preferred Only option for trees and reports. You might want to check them out. But, you do have some flexibility.

Russ

Re: duplicate source information in FTM2010

guybc — 2009-11-27 23:15:25Z

I'm using FTM2010 and if there is some sort of warning check, I'd love to know how.

I don't expect the personal tree to communicate with 2010, my point is that the warning given in the online tree is effective and, as far as I can see, there is no similar mechanism in 2010.

No point in trying to give you an example, since I don't know when these duplications occur. I suspect it happens when I stumble upon a source record that I had forgotten that had been seen before and merged.

Proper Recording in FTM - Birth info vs. Adoption info

karbowski — 2009-11-27 21:38:59Z

My mother was adopted by my wonderful grandparents when she was 9 years old. She knew her birth name. When my mother married my father, my grandparents gave her the adoption records.

I would like to record my mother's birth family and her adoptive family. I use Family Tree Maker. Here are my questions:

1. What name should be used? Birth or Adoptive?
2. What tree should be dominate?
3. How do you record the other tree?

Thank you!

Re: duplicate source information in FTM2010

rworthington — 2009-11-27 20:51:33Z

guybc,

Actually, they do in Version FTM2010.

Not sure what you are taking about on the My Member Tree issue. That tree would NOT know that you had merged information into your Version 2010 tree.

HOW are you entering these "duplicate" pieces of information? It might be helpful if you provide an example of one of the 'duplicated pieces of information". Remember that the entire FACT information, Date, Place, Description must be exact.

Russ

duplicate source information in FTM2010

guybc — 2009-11-27 18:17:43Z

Following a year of research, I find that there are many duplicated pieces of information,such as dates of birth and residence in the Edit window. The Hints logo still appears on all those individuals that I have by accident merged more than once.
Our tree on Ancestry has a warning at the top of the screen to tell me that historical information has already been entered whenever I might be tempted to add it for a second time.
How nice it would be if those helpful Hints would disappear when the information has already been entered in Family Tree Maker.

need help creating a GEDCOM for MAC with PAF 2.3.1 from FTM

CSiebrass — 2009-11-27 16:08:29Z

I'm running the current version of FTM on Windows and am trying to creat a GEDCOM for someone who has a Mac and version 2.3.1 of PAF. I've tried at least 8 different variations of options and so far he has been unable to open any of the GEDCOMs I've created (although I've tested myself, and I can open them, and so could another FTM Windows user who I sent the first GEDCOM to).

My 3 option choices are:
1) FTM, FTW, Temple Ready or PAF
(There's a note by the PAF choice that indicates it's only for PAF 3.0 or higher)

2. GEDCOM Version 5.5 or 4

3. ANSI, ANSEL, IBMPC or MACINTOSH character set

The documentation said to use FTM if you don't know what to use. I've tried setting that option to FTM and to PAF. I've tried both 4 and 5.5 versions of GEDCOM. I've tried ANSI and I've tried MACINTOSH character sets. (Systematically keeping track so I tried all the possible variations of those choices.) So far my MAC researcher has been unable to open any of my GEDCOMs.

Does anyone have any suggestions about what options I need to be using? Is his PAF software just too old to read any GEDCOM I create?

Any help greatly appreciated!

Re: Marriage dates appear as missing in FTM 2010

rworthington — 2009-11-27 15:45:03Z

Lindsay,

I will be posting this issue later today, that is To Do List on the Plan screen. It's a Version 2010 new feature, so it wasn't available earlier. Thank you.

Where did you Delete the Tree, online or on your PC? If the Online Tree has the same information that you saw earlier, then I would expect you to see the same 24 errors.

Russ

Re: NEED HELP CREATING A GEDCOM for MAC with PAF 2.3.1 FROM FTM

wjrobin355 — 2009-11-27 03:11:20Z

I have an old powerbook laptop

with mac os 9.2.2 would you have an old copy of mac paf ?/

Re: Marriage dates appear as missing in FTM 2010

lindsay_parry — 2009-11-26 22:39:48Z

Russ

I dont see errors on the Plan Workspace screen.
Your blog doesnt yet cover this topic.
Ancestry itself doesnt mention this.
Do I assume that you mean the Plan / Current Tree screen ?

Now that you have mentioned this "nice new feature" - can you please give more information - as I dont see it.

I deleted my tree - downloaded it again - still has 24 errors in the Import.log - but I cant relate that to the Plan Workspace.

Lindsay

Proper Recording in FTM - Birth info vs. Adoption info

karbowski — 2009-11-26 16:58:35Z

Re: Media randomly attaches to wrong individuals

keyra5 — 2009-11-26 15:34:11Z

Alright, Thanks for the input.
I will check through the media files and see how they are attached, either by type or person. This might be part of the problem.
It may take a while to go through everything, but at least it will be a clean file when I'm done.

Thanks for your help.

Re: Marriage dates appear as missing in FTM 2010

rworthington — 2009-11-26 14:03:31Z

Lindsay,

A nice new feature in 2010, is that your Errors should appear on the Plan Workspace screen as a reminder of what you need to clean up. I haven't seen this specific error in my logfile, but other error message are there.

Good Luck,

Russ

Re: Marriage dates appear as missing in FTM 2010

lindsay_parry — 2009-11-26 10:50:18Z

Yes Russ

I am putting it down to issues relating to my online data.

So the message for anyone else downloading their data from Ancestry into FTM 2010 and getting LOG ERRORS re MARR (marriage) dates - is not to assume that there is some problem with the Gedcom file or FTM 2010 - but rather firstly allow FTM 2010 to point out the errors via its data error reports and either 1) correct the issues in FTM or 2) go back to your online data at Ancestry and make corrections there - and then re-download your data.

Thanks again . . . Lindsay

Re: Is all that source data really necessary ?

rworthington — 2009-11-26 08:22:57Z

Jim,

The nice thing about the Book Feature, You can do it yourself. I have been doing books since it was first introduced in Family Tree Maker. Its a great way to share your information.

Good luck,

Russ

Re: Media randomly attaches to wrong individuals

rworthington — 2009-11-26 08:21:00Z

keyra,

You might was to do a Search on your hard drive for

*.ftw or *.fbc

That should show you where your previous version of the file is.

In Version 2010, there is a way to merge duplicate Sources.

Edit ==> Manage Sources.

Russ

Re: Marriage dates appear as missing in FTM 2010

rworthington — 2009-11-26 08:17:29Z

Lindsay,

Those errors sound like that were caused by what you saw online, right?

Russ

Re: FTM 2010 Starts Slow, Freezes Up

rworthington — 2009-11-26 08:15:20Z

Jan,

Which is your Default Browser?

Russ

Re: Is all that source data really necessary ?

JimmieMac — 2009-11-26 07:46:13Z

Thanks Russ. I haven't used the Book feature yet - I thought that was just for creating books that you had to purchase from third party vendors. I'll take a look at the Books feature now.

BTW, not that I don't like the purchased books; I just don't have a large enough tree to publish in a "nice" book format yet!

Jim

Re: Platinum family tree maker

ecila52 — 2009-11-26 02:06:22Z

thank you

Re: Platinum family tree maker

rworthington — 2009-11-26 01:57:26Z

Alice,

There is only ONE Version of the Family Tree Maker program. Version 2008, 2009, 2010. The "Platinum" only indicates what comes with the program.

Having multiple online accounts at Ancestry.com is probably the real issue here.

To Consolidate Multiple Online Accounts, please go to this website:

http://gen.custhelp.com/

In the "Question or Keyword" box enter

1738

and you will be taken to a Knowledge Base Article that will help you.

Russ

Re: Platinum family tree maker

ecila52 — 2009-11-26 01:34:27Z

Hi Again
i rang Ancestry.com.au they have put the code in for me but i have to wait 24 hours before its acitaved
thanks Alice

Re: Platinum family tree maker

ecila52 — 2009-11-25 21:34:28Z

Hi Russ
on the other computer i installed the normal family tree maker 2008, but i got a update is 2009,yes i did registered it,on this computer i registered it ,it showed the hints leaves in the program now it dont,i activated the code the error says
sorry didnt work correctly procesing order
Due to error we were not able to process your order at this time,an error has been logged and we will work to correct anything needed on our end.the good news is that we have saved your account information up to this point,
i know i didnt make a mistake in the code because i done it a few times,i used my account ecila52 i have 2 others but i use this one the most
thanks Alice

Re: Media randomly attaches to wrong individuals

keyra5 — 2009-11-25 15:59:33Z

Now I can't even find my old file. When I look under File; Open, I don't see a file from the date I last saw the correct version in. All the files I've opened from 2009 either say there are errors in them or have the same problems with the media attaching to incorrect people. Also, I had several duplicate sources which I spent many days deleting from my tree, and once again they are back. I have to literally go to each individual in the program, and remove the duplicate information once again.

Rather than try something that may make the problem worse, I think I will just fix all the problems manually once again. Thank you for your time in trying to help. I have no idea how this problem occurred in the first place and was hoping someone else had seen something similar.

I would like to know if there is an easier way to remove duplicate sources from my tree though. If you have any thoughts on that, I would appreciate your input.

Re: Marriage dates appear as missing in FTM 2010

lindsay_parry — 2009-11-25 15:12:24Z

Russ

Sorry - but I dont understand the two points you are checking on.

BUT:

By using the FTM 2010 error report and marriage report - I have gone back to my Ancestry tree to realise that each of those errors had a data issue in the online copy. For example - records that had husband / wife - and marriage date - yet when I checked RELATED EVENT - I found that the spouse connection was "unknown". Deleting the marriage and re-entering it - corrected those. So by deleting my tree in FTM 2010 - and downloading again - I can get to a point where I am not seeing any errors on the FTM error reports.
But the download IMPORT.LOG continues to show errors as before.

Line 14076: error 1 : Invalid level number. Line ignored.
Line 14077: error 1 : Invalid level number. Line ignored.
Line 14076: error 1 : Invalid level number. Line ignored.
Line 14077: error 1 : Invalid level number. Line ignored.
Line 472: error 4 : Invalid tag: MARR. Line ignored.
Line 1049: error 4 : Invalid tag: MARR. Line ignored.
Line 5304: error 4 : Invalid tag: MARR. Line ignored.
Line 5672: error 4 : Invalid tag: MARR. Line ignored.
Line 5675: error 4 : Invalid tag: MARR. Line ignored.
Line 6506: error 4 : Invalid tag: MARR. Line ignored.
Line 6847: error 4 : Invalid tag: MARR. Line ignored.
Line 7505: error 4 : Invalid tag: MARR. Line ignored.
Line 8835: error 4 : Invalid tag: MARR. Line ignored.
Line 9350: error 4 : Invalid tag: MARR. Line ignored.
Line 10176: error 4 : Invalid tag: MARR. Line ignored.
Line 10456: error 4 : Invalid tag: MARR. Line ignored.
Line 10971: error 4 : Invalid tag: MARR. Line ignored.
Line 11035: error 4 : Invalid tag: MARR. Line ignored.
Line 11399: error 4 : Invalid tag: MARR. Line ignored.
Line 11832: error 4 : Invalid tag: MARR. Line ignored.
Line 12038: error 4 : Invalid tag: MARR. Line ignored.
Line 12330: error 4 : Invalid tag: MARR. Line ignored.
Line 14076: error 1 : Invalid level number. Line ignored.
Line 14077: error 1 : Invalid level number. Line ignored.

Thanks for your advice...... Lindsay

Re: FTM 2010

BrklynBridge — 2009-11-25 14:52:51Z

For those who might not be aware, at...

http://www.dslreports.com/tools

...you can do a "Tweak Test" to check your broadband configuration for recommended settings and a "Speed Test" to document your setup's performance.

No need to even register

Re: FTM 2010

jim1936 — 2009-11-25 14:33:15Z

Another thought --
do you have problems downloading other files?
If you aren't sure, try timing viewing a large picture. You can find one easily by searching on "large pictures" -- or you can download a picture at this website: http://www.freefoto.com/images/01/07/01_07_1---Pair-of-Dogs_....

Copy this URL and paste it into web browser. It should only take a few seconds to view. If it takes more than a minute, then your DSL connection is probably slow, and that is your problem.

Jim Vincent

Re: FTM 2010 Starts Slow, Freezes Up

JanKingshott32 — 2009-11-25 14:17:48Z

I use IE Explorer v.7. I know Firefox is better, but I just don't like it.

Re: FTM 2010 Starts Slow, Freezes Up

rworthington — 2009-11-25 14:16:10Z

Jan,

Yes, there is a performance difference between Version 2008 and the previous versions of the program. But, since 2008 came out, the developers have been working on, and have been, improving the performance.

Watching the use of RAM is probably not an indication of anything unusual.

What is your Default Browser? and what version (help, about)?

Russ

Re: Platinum family tree maker

rworthington — 2009-11-25 14:11:36Z

ecila,

Are you saying that you have Two computers with the Family Tree Maker program? That's OK, but trying to understand what is going on.

You HAD the program installed on the 'other' computer. What Version of Family Tree Maker is on that PC? Did you Register Family Tree Maker from the PC?

Now, you installed Family Tree Maker on this 'second' and tried to Register it from this PC.

What was the Error Message you received?

You do need to register the program and from what I have seen, when an Update is done to the program, you may need to re-register.

You need to be careful in that you do NOT create multiple online accounts at Ancestry.com.

Russ

Re: Marriage dates appear as missing in FTM 2010

rworthington — 2009-11-25 14:06:30Z

Lindsay,

What was in the Member Family Tree on the Marriage Date for a couple of these individual?

In 2010, you should see WHO was impacted by these errors on the Plan Screen.

Russ

Re: Is all that source data really necessary ?

rworthington — 2009-11-25 14:01:14Z

Jim,

I use the Book feature and a bibliography in the book so that all of the Endnotes are not printed. If someone asks for the Endnotes I will print a specific report.

As you what you would like to see I would suggest that you use this link:

http://ftm.custhelp.com/cgi-bin/ftm.cfg/php/enduser/ask_feed...

And provide some detailed feedback to Family Tree Maker 2010.

You will probably not receive feedback from them, but the developers do read the feedback.

Good luck,

Russ